Shop Policy & FAQ

All jewelries are made with high-grade sterling silver (S925), and plated with 14k gold, rose gold, rhodium, or gunmetal. All jewelries are nickel-free.

We ship from the west coast of US, and we use USPS! We ship internationally via USPS as well. All orders will come with a tracking number. Some international countries may have a longer transit time and a higher chance of lost packages. To be sure your order will reach you safely, please pick the Express option to ship via UPS. International Express will be the only option to ship to select countries with high chances of lost packages. If you have any questions or specific requests for couriers, please contact us before making your order.

We are a very small team of 2, it may take us 1-3 weeks to get the orders out after all items are in stock. Thank you for your patience and understanding!

Usually it would take 1-2 weeks for US orders, and 3-5 weeks or more for international.

Preorder means that we do not have the product on hand until ship date. Given the nature of our small business, most items will be on preorder on first launch. All preorder items will have an estimated ship date on the listing. However sometimes due to manufacturing delays or other factors it may be delayed, but don't worry we will update everyone via email! We try to give an accurate wait time each launch, please make sure you are OK with the wait before ordering preorder items. You may check the for any status updates on this page at any time.

Yes that is OK! But please note that they will ship together when all items in your order is in stock, which may take a while depending on the preorder items are ready. We recommend making 2 separate orders for them so you can get in stock items faster.

We only accept refunds on in-stock ready to ship items, before your order is shipped. We do not accept refunds or returns for any preorder items, or after your order has been sent out. If there is a problem with your order after you receive it such as damaged or incorrect product, please contact us with your order number!

Please contact us with your order number ASAP and we will see what we can do!

Please contact us with your order number ASAP and we will see what we can do! It should be OK to change as long as we haven't sent it out yet!

Once we ship your package it is up to the mailing service. Please try to contact your local post office with the tracking number, they should be able to tell you what happened to it. If you need further help please contact us with your order number and we will see what we can do on our end to find the package.

Care instructions: To prevent your sterling silver jewelry from tarnishing, keep it away from harsh chemicals such as perfume, sunscreen, or lotion. Take it off when washing your hands, showering, or swimming. Keep it in a secure bag or box when you’re not wearing it. Please keep it dry, store it correctly, and clean and polish when needed. When stored properly, plated jewelry may need to be replated every 1-2 years.